Now’s the Time for Talk!

So how does time impact communication in a professional business setting? The use of time is another non-verbal way to communicate thoughts and feelings. It can communicate feelings of self-worth, a view of status and power, and a host of a lot of other things. Think about how a emplyer would view timeliness in a potential employee. Out of respect the prospect would arrive on time, or be early. What does a late arrive "say" to a interviewer? Aren't they worth the courtesy your timeliness? You said a lot without first saying hello.

 So assuming you have arrived on time, the cadence of the words then used during every professional interaction says still more. It could imply measured thought, scattered and hurried ideas, or even a lack of intelligence. High speed communication, unless on the Internet, rarely provides accurate, comprehensive interactions. So for type A individuals: SLOW DOWN!

Slow and somewhat repetitive conversations provide the clearest exchange of ideas. A slow rate of speech implies well-chosen words and underscores the importance of the message. The pace gives a listener time to contemplate what's being said and attach the appropriate significance. No need to be a turtle, but enough of the Chipmunk sound track already!Individuals also use "things" to communicate non-verbally: expensive jewelry, clothing, neat or messy surroundings, photographs, and plants, etc. What we wear and other aspects of our physical appearance communicate social status, values and expectations. Our visual impression is often the first and most memorable of all communications, and can alter the client's ability to receive the intended message. So dress the part!

Health care professionals have long heard about the "white coat phenomenon." In fact, a Mayo Clinic study found a 68% decline in comprehension when patients are gowned and in an exam room. Do you ever wonder if your clients have the same response to your marketing materials? All joking aside, the physical environment and speaker's attire impact communication.So wrapping up, most of the meaning we attribute to words comes from nonverbal communication. Don't forget these include gestures, facial expressions, tone, and body language.

 Tomorrow, the roles nonverbal cues play in communication